Business Modelling

Build the Right Business

Business Modelling Framework

A critical feature of successful transformation programs is their ability to express the scope of change within the business.  This is important for a number of reasons:

  • Clarity in the linkage between commercial drivers and changes being made improves prioritisation and the trade-offs that need to be made
  • Business change is invariably complex and without a comprehsive view of what is impacted, planning will include a high margin of error and consequently risk.
  • Clarity of vision and rationale enables the team to deliver confidently against a known target
  • An explicit definition of the target operating model is easier to sponsor since the promised benefits are understood
Business Modelling Framework

Holistic Business Model

Our experience is that holistic business models work best to express not only the target operating model, but also the complexity between the elements that go to make up a functioning operational business. Our models knit together a complete picture of the business from a commercial (customer, brand, product, service), operational (business processes, organisational, facilities, locations) and technology (applications, information, platforms).


Value & Requirements

Critical to driving out the rationale for specific solutions is a thorough understanding of what constitutes value in the business and how features of the business work together to build value.


Service Design

The service Design view of the business model forces operational designers to build service processes which are driven externally. This approach ensures that the service delivery activities undertaken by the business are ultimately aligned with the proposition offered to the customer through branding, products and service offerings.


Transition Maps

Different business changes require different emphases. Transition matrices expose which type of program you are undertaking and ensure that the whole team is aware of the nature and scale of changes being undertaken.

How We Can Help You

Business Change Support Services

Business Architecture Support

Developing and consolidating holistic models of the the desired business outcomes to direct and inform delivery activities.

Business Process

Reviewing, measuring and redesigning key business processes to reflect both customer and operational performance targets.

Customer journey Analysis

Review and design of business touch-points from a heavily customer-centric perspective to enable business change to be driven from a propositional and customer perspective.

Transition Management & Release Planning

Development and consolidation of progression of business models to ensure that program change can be driven through a logical and practicable series of stages to reach the desired target business model.


Review of analytical deliverables, processes and governance to ensure that business modelling works for all of the relevant program stakeholders.


Development and communication of best practice analytical methodologies to ensure that business requirements and models can be used as a sound basis for the delivery of change.

Technology Services

IT Strategy
& Portfolio

Development and consolidation of key technology road maps to provide a clear rationale for technology strategy and investment.


Establishment of a common and communicated blueprint of application services as a basis for functional scope management and procurement of packages and services.ment.


Establishment and development of a common technology infrastructure blueprint for use as the basis of scope management and procurement of technology services.